Why this shop exists
It started with a vet bill.
Made by Charlie is run by Charlie — who has Down syndrome, and who'll tell you that's the least interesting thing about him. When his cat Millie got ill, the shop became his way of helping pay for her care. He chooses every piece, checks every order, and packs every box himself — usually with Millie supervising from the desk. She's getting better, slowly. Every order honestly helps.
— Charlie (and Millie, asleep on the desk)
Questions
Clear answers, no messy promises
How long until my order ships?
Every order is checked and packed by hand, then dispatched within 3–7 days. You'll get tracking by email the moment it's on its way.
Is UK shipping free?
Yes — on orders over £50, which the lamp clears on its own. Smaller orders ship at the rate shown at checkout.
What is Charlie's Care Cover?
An optional £2.99 add-on. If your order is lost or damaged in transit, we replace it straight away with no claims back-and-forth. With or without it, your statutory rights are unaffected.
What if something isn't right?
Message us. A real person reads it, and we'll make it right — replacement or refund per our refund policy.